Support and training

Learning more about iBinder’s software should be easy.

It's simple to learn more about iBinder and use it effectively with free webinars, effective onboarding and custom-made training.

For all iBinder customers

Included

For all customers and users of iBinder

Webinars

Technical support

Product updates

Instruction videos

Custom-made training

From £125 per hour

For single-users or groups as needed

Introduction

Book-shelf set up

Set up notices

Get the most out of iBinder

General improvements

Continuous follow-ups

Customer Success

Quarterly meetings during the contract period

Continuous training to ensure efficient usage of software

Try new functionality in beta

Dedicated Customer Success Manager

Customer-made training program

Our customer-tailored training program can provide value for any client, regardless of size or current level of proficiency. The training enables improved folder structure management within the iBinder platform, which in turn will help improve productivity. We tailor our program for our client's specific needs, which are explored in a brief preparatory meeting. Common requests for specific topics include, but are not limited to:

Onboarding for newly hired personnel, consultants, or project groups.

An analysis of clients' current usage, along with suggestions on how to improve layout and organisation.
Guidance in building new templates for upcoming projects.

Customer Success Service

This provides you with a dedicated Customer Success Manager who will arrange onboarding for your new personnel, continuous education for current employees according to need and keep you continually up to date regarding changes and updates in the product. We value the feedback and ideas of all our clients and this is a great way to form a cooperative relationship. Your requests and feedback will influence how we continue to further design our product to better suit your needs.

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